TravelXL Alfa Cruise

Guarantees

Without a doubt, the term “Guarantee” is more crucial than ever in the present day. That is why TravelXL Alfa Reizen is affiliated with the trade association ANVR, the Stichting Garantiefonds Reisgelden (SGR) and the Stichting Calamiteitenfonds Reizen.

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Stichting Garantiefonds Reisgelden

Alpha Travels BV (Chamber of Commerce no. 83490868) is affiliated with SGR. You can check this via www.sgr.nl. Within the limits of the SGR guarantee scheme (www.sgr.nl/garantieregeling), the trips published in this program/on this website (in bold where applicable) are covered by the SGR guarantee. This SGR guarantee means that the consumer is assured that his prepaid travel money will be refunded if the other party is unable to fulfill the agreed performance due to financial inability. Insofar as the agreement also includes transport and the destination has already been reached, the return journey will be taken care of. Personal contribution to SGR: Since 1 February 2021, every consumer who books a trip with a travel organization affiliated with SGR pays € 5 per person per booking. For years, the guarantee on your booked holiday was free, but the guarantee fund must also be there for you after the corona crisis, so that you can continue to travel carefree.

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Calamity Funds

To optimally protect your interests, TravelXL is affiliated with the Calamity Fund Travel Foundation. A small contribution of € 2.50 per booking is charged for this. If a situation that is eligible for benefits has arisen, the travel sum will be refunded or necessary additional costs will be reimbursed. You always book with us with peace of mind. More information www.calamiteitenfonds.nl.

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ANVR Travel Conditions

Alpha Travels BV (Chamber of Commerce 83490868) is affiliated with the ANVR. The ANVR applies strict standards for membership and promotes the quality of travel and information about it. The trips on this website are offered under the ANVR Traveler Conditions (ANVR Travel Conditions for package trips or ANVR Booking Conditions for individual travel services and/or Linked Travel Arrangement Conditions) that apply to all offers on this website unless it is expressly stated that this is not the case. Click here to read and save the ANVR Traveler Conditions and other important information. On the booking form you must check that before booking you have taken note of and agree to the specific conditions from the ANVR Traveler Conditions that apply to your booking, i.e. the ANVR Travel Conditions for package travel or ANVR Booking Conditions for individual travel services and/or Linked Travel Arrangement Conditions and other ANVR information.

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ANVR Business Conditions

The ANVR business conditions apply to all services that the travel company provides on the basis of a framework agreement in the field of travel. This may concern the facilitation of transport tickets (airline tickets) on a regular basis, but also services in the field of facilitating overnight stays or other services in the field of travel. Because the travel company offers and performs these services on a business basis and on the basis of a framework agreement, the provisions of Title 7A of Book 7 of the Dutch Civil Code (package travel and linked travel arrangement) do not apply to the legal relationship between the travel company and the business client. but is governed solely by these terms and conditions. Click here for the details.

Emergency number in case of calamities or emergency assistance: TravelXL Alarmservice

In case of emergency, please contact the published telephone number. For contact after closing hours and on weekends and when the location is unreachable, TravelXL Alfa Cruise offers a 24/7 Alarm Service for real emergencies and not for possible complaints! The number is handled professionally by Allianz Global Assistance employees, who together speak 70 languages and have their own offices on five continents, in 34 countries.

The telephone number of this TravelXL Alarm Service (Alarm/Emergency number only for alarms and emergencies) of the TravelXL Group is:

+31 20 5929763